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2.1 What operational system is installed on your servers? Red Hat Linux release 6.1 (Zoot) 2.2 What are the paths to Perl, sendmail, etc on your server? Perl: /usr/bin/perl Mail: /bin/mail Sendmail: /usr/sbin/sendmail Date: /bin/date 2.3 Do you provide me with access to my log files? Yes, you have. Folder /logs, files *.log Moreover, you have access to the already processed statistical data of log files. Click the button SiteUsage in your Control panel. If you don/’t use our hosting yet, please check the example of Control panel and Statistics in demonstration Control panel. 2.4 Is there a size limit for log files? Yes, there is. The maximal size of each log file = 10% from the size of your server (but not less 1Mb). As soon as a log file reaches limit, it is compressed to *.log.1.gz (Log files are compressed two times a day, i.e. a log file can exceed 10%, when traffic is very large) Please note. Volume of log-files is not included into volume of your site! BUT! Some features of managing log files. The log files are written separately in one shared file and are scattered to users folders two times a day (at 04:00 and 16:00). 2.5 What is your web server? Apache/1.3.22 2.6 How to replace Name Servers for a domain?
What are your NS?
For domains in COMNETORG etc. zones: 2.7 Have I FTP and anonymous FTP access? Yes, we provide you with FTP access, which is included into a typical set of options. Anonymous FTP is included into the Standard and Large server, and is activated according to demand, free-of-charge. 2.8 Why does not SSI work? SSI works only in files with the extensions .shtml. and .shtm on our server. (if you want SSI to work with .html, please view question below) It/’s better to use [an error occurred while processing this directive] instead of exec 2.9 How to adjust SSI for working with files different from .shtml? Files with extensions .htm and .html are not processed by SSI by default and the SSI directives are interpreted as html comments. SSI work in files with.shtml extensions by default. To make the SSI directives processed in files .html and .htm, you have to create a file .htaccess (with a point in the beginning). The action of this file will be distributed to current directory and to all directories located below. The file .htaccess should contain such a line: AddType text/x-server-parsed-html .html .htm 2.10 How to turn Shell on? We give Shell access only to users of the Standard or Large WWW-server and only after receiving money to our account. We give access based on ssh protocol, in case of absolute necessity. Period is stipulated beforehand. 2.11 Why can not I start new user? The server
replies that such user already exists, but there is no user with
this name!
Of course, login name is not so essential, please make xxx2. If
you want him/her to receive messages addressed to
xxx@yourdomen.com, please register e-mail aliases = xxx for
xxx2 in adjustments. 2.12 What pages/’ encoding should be? Can the
automatic encoding definition be adjusted?
If you want server to give out encoding, you should put file .htaccess
into the WEB directory. 2.13 How can I create a 2nd level domain: love.mydomain.com?
Note: New domain can be tied to any of your folders. 2.14 What is your Ñ compiler? gcc-2.91.66, egcs-1.1.2 2.15 Is it possible to execute php in .html? You can/’t execute php in .html. The files with PHP should have .php3 or .php4 extensions. 2.16 The Proxy-server of my provider gives out an error during connection with the control panel. All works directly well, without a proxy server. Most likely your provider blocked 81st port (probably for the purposes of safety. Providers prefer to block everything that is used rarely). Call your provider and they will turn it on. 2.17 What are the backup functions in the control panel for? Should I be insured against possible failure with the help of this function? Is there an automatic reserve copying (imperceptible for me)? Yes, you can do backup of all changed files for any period (+ your mail boxes). But to our experience, almost nobody uses backup functions in the control panel. We make backups from our servers daily. Therefore in case of any critical situations you do not lose your data (at least no more, than for one day). 2.18 Can I adjust my statistics analyzer? For
example, how can I make statistics analyzer to show 300 Referrers,
not just first 30?
Work carefully with a configuration file. Your log files will not be analyzed, if something will be out of rules. You can remove your webalizer.conf file any time and your log files will be processed by default "standard". Pay attention to last parameters Dump* in configuration file. You can receive results of the analysis of log files in text files with a help of Dump* parameters. If you have got a plan to work with these files using any software, it will be very convenient. Remember that log files are analyzed two times a day (at 04:00
a.m. and 4:00 p.m.), 2.19 Can I receive detailed statistics of log-files by month?
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