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1.1 I have not found an answer to my question. How I can ask it?
It/’s easy. Please drop a message to our support team. 1.2 How reliable and safe is your server? Where is it located physically? Our 10 servers (Dual P3-8001 GB RAM18-36 GB Ultra-160 HDD) are dedicated Unix servers connected to backbones in Russia (MTU, TeleRoss and M9 channels, total capacity is more than 200 Mb) and USA (AT&T channels, 100 Mb). We never allow our servers to use more than 30% of their capacity, assuring that our systems are never overloaded. We have an uninterruptible power supply and monitoring. We provide daily backups. How much does it cost to register a domain name with Mastak.ru? Who is the top-level domain registrar you work with? Please check up our prices here The top-level domain registrars we cooperate with are RIPN (.ru domains) and TUCOWS.COM INC (.net, .org and .com domains). 1.4 I have looked through your site attentively. All it seems to be OK. I have got everything but the point, how much I have to pay? Please fill out the form of the order. You/’ll receive detailed report. In general, total sum of hosting payment consists of three parts: 1. Cost of domain. 2. Cost of initial installations. 3. Cost of hosting. 1. Cost of domain 2. Cost of initial installations 3. Cost of hosting Cost of hosting for shareware programmers (per month): For others:
Example 2: Example 3: 1.5 Describe me the procedure of registration and contract signing? The procedure of registration consists in filling the registration form on our site and registration of the documents. You can print out necessary documents from our site: http://mastak.com/documents.zip You will find there all instructions too. How do I transfer my existing domain to Mastak.ru? If you purchased your domain through a registrar other than Tucows, please contact your registrar to update your name servers. 1.6 How do I transfer my existing domain to Mastak.ru? 1. You submit an application for hosting on Mastak.ru. 2. You receive an answer that your hosting is ready. It takes up to 24 hours. 3. You upload your files using any FTPsoftware program. 4. If you purchased your domain name from RIPN or Tucows, you can transfer your domain to your Mastak.ru Web site account through your Admin Control Panel. Change your name servers. If you purchased your domain through a registrar other than RIPN or Tucows, please contact your registrar to update your name servers. 5. After NS changing your domain will be shown already from our server. It takes about one day. 1.7 My advance payment is near zero level. How can I prolong hosting? You have to make advance payment (any way) for some months and to inform us of it by email: sales@mastak.ru The total sum of payment is calculated simply = a monthly payment * period. You can find out it in Control Panel of the site ("Billing" button). 1.8 You propose significant discounts for shareware programmers. Who is a shareware programmer? Can I take advantage of the discount? The granting of the discount for shareware programers is the act of good will of the company Mastak Soft. We are not obliged to give the discounts to everyone who names yourself "shareware programmer", but we are ready to consider your application. Obligatory condition of granting discount is the presence of the site with freeware or shareware sold through the registrars or on behalf of the company. The sale of services and programs of the third firms (except for the registrars) is not shareware activity, discounts are not distributed to such sites. In any case don/’t hesitate to ask us directly about, whether we can give you the discount.
1.9 Who will be a real domain name owner after your registration? I hope it/’s me! Yes, you are. You should fill all necessary fields (your real name, address, telephone, e-mail...) in domain registration form. This information also will be specified for the manager of the domain. The domain will be registered with your name. You will have all rights as a domain owner. 1.10 How long does it take to prepare my place on the server? The virtual space will be ready for you during 24 hours. We make all adjustments and email you a message with detailed instructions. 1.11What are variants of payment? Please click here to read 1.12 I promised to show advertising (banners) on my site. Where can I get HTML code? Please click here (http://www.adshareware.ru) 1.13 May I hold a web site without banners? I am a shareware programs developer. I expect discount as you promise. All variants of hosting: http://mastak.com/hosting.htm For shareware programers: 5Ìb + banners or 10Mb + without banners. Certainly you can also take advantage of the standard or large server. 1.14 I forgot how to get in Control Panel of my site? http://www.yourdomain.com/siteadmin 1.15 Can I try demo-version of Control Panel? Surely: Domain: http://test.mastak.com Enter to control panel:http://test.mastak.com/siteadmin login: testing password: testing 1.16 I have ordered a top level domain some days ago. What have I to do now? Should I make payment? Yes. The domain is registered only after money reception. If you have sent money through Sberbank (or other bank), please send the scanned copy of the payment order to sales@mastak.ru. We/’ll register the domain at once after receiving your message. In any case, write on sales@mastak.ru, that the payment of such account is made this way or that way. 1.17 What do I receive as a result of domain registration, some code or something else? You receive login and password for com/net/org domains. You can make any changes to the data of your domain on domain.mastak.com using your login and password. Technical support Service makes all changes in domain .RU (we, by default) If your site is served by another hosting provider, please inform us with a code of their technical support service. We/’ll contact them and make all changes you need. 1.18 How is connection between a domain name and server where site located carried out? Through primary and secondary DNS. There is the specified IP address points to contents of a site. 1.19 How can I change my tariff plan? Please write a request to change a plan to support@mastak.ru In the message please point: Name of your domain, what plan you want, date of your new plan start, login/password of the site administrator. The change of the plan will be made in 24 hours. All the time your site works normally. Also you can send an application about plan changing from billing system. 1.20 How I can close hosting? Write the request to close your hosting to support@mastak.ru Specify name of your domain, date of closing, login/password of the site administrator. Also you can send an application for hosting closing from billing system. View also:
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